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Refund Policy

Refund policy for Adssmith

At Adssmith, we want you to be satisfied with our AI marketing tools. Because our Service incurs immediate non-recoverable costs from third-party AI service providers, we have established the following refund policy.

1. Eligibility for Refunds

To be eligible for a refund, you must meet all of the following criteria:

  • The refund request is made within seven (7) days of the initial purchase or renewal.
  • You have consumed less than 30% of the Credits included in your purchased plan or top-up.
  • You have not previously received a refund for the Service.

2. Refund Process

  • Full/Partial Refunds: If eligible, we will refund the original transaction amount. Note that third-party payment processing fees (Stripe/Creem) may be non-refundable depending on their respective policies.
  • Credit Voiding: Your remaining Credit balance will be voided immediately upon the processing of a refund.

3. Non-Refundable Items

  • High Usage: Any account that has consumed more than 30% of its credits is ineligible for a refund due to the incurred costs of AI generation.
  • Abuse: We reserve the right to deny refunds if we detect patterns of account sharing, scraping, or fraudulent activity.

4. How to Request a Refund

Please contact us via email at support@www.adssmith.com with the following details:

  1. Your account email address.
  2. Your order number or transaction ID.
  3. A brief explanation of why the Service did not meet your expectations.

5. Processing Time

Once approved, refunds are processed within 5-10 business days and returned to the original payment method.

6. Chargebacks

We encourage you to contact us directly to resolve any issues. Initiating a bank chargeback without prior communication may result in the permanent suspension of your account.

7. Policy Updates

The Developer reserves the right to modify this policy at any time. Changes take effect immediately upon posting.

Contact: support@www.adssmith.com